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Customer Journey Mapping is a highly effective change management activity that helps you and your group reach a shared understanding on the key events, touch points, and activities that your customers receive.
According to one study you’re going to waste 31 hours in unproductive meetings this month.
This process will help you and your team run effective meetings every time.
Use this activity to categorise them as one or the other then it’s much easier for your group to create an implementation or remediation plan. Team Roles & Responsibilities is an activity using a simple template to document roles and responsibilities of those involved in a project.
Use this process to assign roles and responsibilities to members of your change / project team and to ensure that the team as a whole can proceed on a firm footing.
Team Review Workshop is an activity ready-made for any team meeting.
It helps you build a shared understanding within a team about what is working well, areas in need of improvement and areas of opportunity.
There is very little facilitation involved as it is easy for people to grasp what they have to do and why they are doing it.
A great stimulator of conversation within the group.
It helps your group reach a common understanding on what factors influence nightmare, good and brilliant meetings.
At the start of a project / program it's important to get a handle on the current situation.