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Recommendations for future use include more precise operationalization of factors, increased depth and breadth of application, development of aligned measures, and broadening of user networks.
Additional resources supporting the operationalization of EPIS are available.
Process Models For Service-Based Applications A Systematic Literature Review
Until recently, this comprehensive framework has had limited prescriptive guidance for its use.
The EPIS framework was developed based on examination of the literature on implementation in public sector social and allied health service systems (e.g., mental health, substance use disorder treatment, social care, child welfare) in the USA, and has applicability in other countries and other settings.
Four papers applied SPI techniques or models to Web companies, and our results showed that none suggested any customized model or technique to measure the SPI of Web companies.
The SLR also revealed the characteristics of some small and medium companies and suggested that they have tight budget constraints, tight deadlines and a short term strategy.